How to Return

We know it's hard to buy things on the internet and we want you to be happy with what you purchase from gypsymens.com. In the event that any item does not meet your expectations, it may be returned for store credit (less shipping costs) or exchange, subject to item availability, within 15 days of the date you receive the package.

TO RETURN:

• Reply via email to the invoice you received in your email with the reason for the return and how you would like to proceed (Store credit, exchange, etc).

BASICS:

• Return regular priced or sale items within 15 days for in store credit.
• Shipping charges are non-refundable.
• Use a trackable form of shipping to return so there is proof of delivery for your own protection. 

THE SPECIFICS:

• Items must be unused, unwashed, unworn, undamaged and in the same condition they went out.
• We advise you to try on your items right away to ensure you return on time.
• Shoes should be tested on carpeting as scuffed and damaged soles will not be eligible for return. They also must have their original box.
• All returned items must be approved before being mailed back. For approval, please send your request by email by replying to the original invoice. Failure to notify us before you return will result in a 25% restocking fee.
• Items returned within 15 days will receive store credit for the amount you paid minus shipping charges.
• Store credit never expires and can be used on www.gypsymens.com or at our physical locations.
• Store credit is not transferable and has no cash value.
• No return/exchange on undergarments.
• Gypsy Mens reserves the right to reject a return if it does not follow our return policy (worn, damaged, late, etc).
• All items that do not qualify for return will be mailed back to the customer at the customer's expense or considered abandoned if cannot be returned.
• Returns are usually handled within 3 business days from the time we receive it but we reserve the right to take up to 10 business days to process the return.
• Customers are responsible to pay the return shipping on all returns.
• Gypsy Mens will cover the shipping back to you if you are doing an exchange.
• If there is a mistake on our part, your returned or exchanged items will be shipped at no cost to you via USPS priority mail delivery. We will gladly pick up your cost of shipping that item back to us just to show we are sorry.
• If you have any questions regarding the return, exchange or credit process, please contact our customer assistance center at gypsymens.sf@gmail.com.
• Items purchased and used for a photo/video shoot or event without prior consent are not eligible for return.
• Use a trackable form of shipping so there is proof of delivery for your own protection. If we do not receive it and you do not have tracking proving that we did receive it, no credit will be issued.

We are a small, family business and we appreciate your support! Please be patient with us and your return. We will do our best to accommodate your needs, just be in communication about them!